Refund policy
Due to the deeply personalised and bespoke nature of custom-engraved leather, we maintain a strict policy regarding returns, refunds and cancellations.
No Return Policy (Change of Mind)
- We do not accept returns or exchanges for custom or personalised products if you simply change your minds. Because each item is created specifically to tell your story, it cannot be resold or reused. Please review all names, text, spelling, dates and personalisation placement selections carefully before finalising your purchase.
Order Cancellations
- If you need to cancel an order, please contact us immediately. We will accommodate cancellation requests only if the custom engraving and production process has not yet begun. Once handcrafting or engraving has commenced, the order cannot be cancelled or refunded.
Damaged, Defective or Incorrect Items
We take pride in our craftsmanship, but if something goes wrong during transit, we want to make it right.
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Inspection window: Please inspect your order immediately upon receipt. You must contact us within 7 days of delivery if the item arrives damaged, defective or if received the incorrect item.
- How to Report: Email us at tagandtaleaustralia@gmail.com with:
- Your order number.
- Clear photos of the damaged or incorrect product.
- Photos of the packaging and the shipping label.
- Resolution: We will evaluate the issue promptly. If the item is verified as faulty or damaged, a replacement will be issued.
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Time Limit: If no contact is made within 7 days of delivery, the order will be deemed to have arrived safely and in good condition.